Privacy Policy
Effective Date: November 30, 2025
Last Updated: November 30, 2025
1. Introduction
KweGo Financial Technology Limited (“KweGo”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data.
This Privacy Policy explains how and why we collect, use, disclose, store, and protect personal data when you access or use our website, mobile applications, and services.
This Policy forms an integral part of, and should be read together with, our Terms of Use.
Capitalized terms not defined here have the meanings given in the Terms of Use.
2. Who We Are
KweGo is a financial technology company, not a bank. We provide technology-enabled access to
cross-border payments, foreign exchange, and money transfer services through licensed and
regulated third-party banks and payment service providers.
3. Scope & Applicability
This Privacy Policy applies to:
- Website visitors
- Registered users
- Customers and prospective customers
- Business partners and merchants
It applies across all jurisdictions in which KweGo operates, subject to applicable data
protection laws including GDPR / UK GDPR, NDPR (Nigeria), and PIPEDA (Canada).
4. Personal Data We Collect
4.1 Identity & Contact Information
- Full name
- Date of birth
- Nationality
- Email address
- Phone number
- Residential or business address
4.2 Verification & Compliance Data
- Government-issued identification
- Biometric verification results (where permitted by law)
- KYC / KYB records
- Source of Funds and Source of Wealth information
- Sanctions, PEP, and adverse media screening results
4.3 Financial & Transaction Data
- Transaction amounts and dates
- Wallet balances
- Beneficiary details
- Payment references
- FX rates applied
4.4 Technical & Usage Dat
- IP address
- Device identifiers
- Browser and operating system
- Login activity
- Audit and security logs
5. How We Use Personal Data
We process personal data to:
- Provide and operate our services as described in the Terms of Use
- Verify identity and meet AML/CTF obligations
- Process and monitor transactions
- Detect, prevent, and investigate fraud
- Comply with legal, regulatory, and reporting obligations
- Manage customer support, disputes, and complaints
- Improve our products, services, and platform security
6. Legal Basis for Processing
We process personal data on one or more of the following legal grounds:
- Performance of a contract under the Terms of Use
- Compliance with legal obligations (including AML/CTF and sanctions laws)
- Legitimate interests such as fraud prevention and platform security
- Consent, where required by applicable law
7. AML/CTF, Monitoring & Regulatory Processing
To comply with applicable laws and the Terms of Use, KweGo may:
- Conduct ongoing transaction monitoring
- Apply enhanced due diligence where required
- Delay, restrict, suspend, or terminate transactions or accounts
- Report activity to regulators or authorities where legally required
You acknowledge that such processing is mandatory, may continue after account suspension
or termination, and is governed by this Privacy Policy and the Terms of Use.
8. Data Sharing & Disclosure
We may share personal data with:
- Licensed banks and payment service providers
- KYC/AML, fraud, and sanctions screening vendors
- Technology and infrastructure providers
- Regulators, law enforcement, or authorities where required by law
- Professional advisers including legal, audit, and compliance partners
We do not sell personal data.
9. International Data Transfers
Personal data may be transferred to and processed in countries outside your country of
residence. Where this occurs, we apply appropriate safeguards, including contractual and
technical protections.
10. Data Retention
We retain personal data only for as long as necessary to provide services and comply with
AML/CTF, tax, and regulatory obligations.
Retention periods typically range from five (5) to seven (7) years after account closure,
unless a longer period is required by law.
11. Data Security
We implement appropriate technical and organizational security measures, including:
- Encryption
- Access controls and role-based permissions
- Secure infrastructure
- Monitoring and logging
- Incident response procedures
12. Account Suspension, Termination & Data Handling
Where an account is suspended or terminated:
- Personal data may continue to be processed for legal, regulatory, dispute resolution, or audit purposes
- Data will be retained or deleted in accordance with this Policy and applicable laws
13. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion, subject to legal obligations
- Restrict or object to processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
Requests may be submitted to: privacy@kwegofx.com
14. Complaints, Disputes & Regulatory Contact
Privacy-related complaints are handled in accordance with this Privacy Policy, the
Dispute Resolution provisions of the Terms of Use, and applicable data protection laws.
Nothing in this Policy limits your right to contact a data protection authority or regulator.
15. Cookies & Tracking Technologies
We use cookies and similar technologies to improve functionality and analytics.
Cookie preferences can be managed through your browser or device settings.
16. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website.
Continued use of services constitutes acceptance of the updated Policy.
16.1 Additional Provisions
- Personal data relating to refunds, disputes, and opt-out requests is governed by this Privacy Policy
- Records are retained in accordance with the KweGo Data Retention Policy
- In the event of conflict, the Privacy Policy and Data Retention Policy prevail regarding data handling
- Lawful disclosures may be made to partners, processors, auditors, or authorities as required
17. Contact Us
Privacy Officer: privacy@kwegofx.com
Support: support@kwegofx.com
Website: www.kwegofx.com
